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SurveyMonkey

Research Software & Questionnaire Tool


Tiny
Published 04/17/2012 and rated Ratingstars5 5 out of 5 stars
by Robyn Valenzuela
What can you use the app for?

SurveyMonkey is a tool that people can use to create surveys, solicit feedback, analyze the current market, plan events and more. Typically, creating a survey could be a time-consuming and complicated task. However, SurveyMonkey has made it quite easy for anyone to create, customize and evaluate opinions in an effective and professional manner. SurveyMonkey supports all of the traditional surveying features such as drop down answers, radio buttons, comment boxes and more. Once a survey has been created on SurveyMonkey, the host just needs to send out or publish the link on their site. Recipients can then access the survey and complete it as needed. Individuals completing the survey will not necessarily realize that this is a SurveyMonkey site rather than the directing company, since the survey can be customized with the host's logo. SurveyMonkey also has an invitation manager built into its product so companies can manage the timeframe and manner that the surveys are communicated to their audience. Finally, SurveyMonkey supports a number of different languages so it is accessible to many different people and organizations worldwide.

SurveyMonkey screenshot
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What is the history and popularity of the app?

SurveyMonkey calls itself the "world's leading provider of web-based survey solutions, trusted by millions of companies, organizations and individuals alike to gather the insights they need to make more informed decisions." SurveyMonkey's customer base includes 100% of the Fortune 100, among many other corporations, organizations and individuals. They launched in 1999 and have found success in making online surveys easy and accessible. SurveyMonkey is lead by CEO Dave Goldberg who previously served as Yahoo's General Manager of Yahoo! Music. SurveyMonkey has a number of offices including ones in California, Washington, Oregon and Portugal. Major companies such as Samsung, XM Radio, Toyota and Dannon use SurveyMonkey.

What are the differences to other apps?

SurveyMonkey is different from other surveying applications in that it is the largest and most established tool available. Along with that distinction comes the fact that SurveyMonkey is able to offer its users a large number of advanced features such as their reporting and analytics and their ready-to-go survey options for many different tasks such as product, customer and employee feedback templates. SurveyMonkey also allows groups to make the survey their own with their customization tools. SurveyMonkey offers some validation tools in its offering as well to verify that the information being acquired is as accurate as possible. Finally, SurveyMonkey offers survey solutions for many different scenarios. Should one be in a place that they'd like to solicit feedback, SurveyMonkey has a service solution for them.

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How does the web app look and feel to use?

SurveyMonkey makes it very easy for people to create and establish surveys through its simple to use interface and intuitive layout. Users can select many different types of questions or even use whole or parts of a template in order to make their survey come across the most professional. A user is provided with a dashboard that they can use as a center for creating, maintaining and analyzing their sets of surveys. More advanced features are available in paid plans for companies that need more than the basics. Such advanced features include unlimited responses, unlimited questions and personalized Research.net URL's.

How does the registration process work?

Registering for SurveyMonkey is fairly simple. Users can signup for a Basic (or free) account by visiting: https://www.surveymonkey.com/MyAccount_Join.aspx

From there, users just need to provide a username, password and email address. Faster registration is offered by syncing one's Facebook or Google account to SurveyMonkey instead. From there users are taken to their dashboard and they can begin accessing the basic services.

What does it cost to use the application?

The Basic account at SurveyMonkey is free and provides users with access to surveys that are limited to 10 questions and can have up to 100 respondents per survey. SurveyMonkey's first level of paid plans costs $17 per month and provides users with access to an unlimited number of surveys with unlimited respondents among other features. The next tier of pricing is their Gold plan which costs $25 per month and provides advanced logic features and customer redirecting of the respondent back to the organization's webpage. Finally, SurveyMonkey offers a Platinum plan which costs $65 per month and provides complete brand control along with a personalized Research.net URL among other nice benefits.

Who would you recommend the application to?

SurveyMonkey is perfect for anyone that needs to assess the opinions of others whether it be for marketing, human resources, event planning or any other reason. Schools, individuals, companies or consulting firms would be able to benefit from SurveyMonkey. It really is the best application for building, maintaining and analyzing surveys.

  • Create surveys to solicit feedback
  • Advanced reporting helps user interpret the results
  • Customization of surveys is quick and easy to do
  • Add custom logos to surveys
  • Create a printable PDF version of a survey


SurveyMonkey video

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SurveyMonkey pricing

FREE - Permanently free version
Cheapest plan (per month) : FREE
Most expensive plan (per month) : $65.00

Languages

English

English

Spanish

Spanish

French

French

German

German

Dutch

Dutch

Portuguese

Portuguese

Chinese

Chinese

Russian

Russian

Japanese

Japanese

Italian

Italian

SurveyMonkey on Twitter

Link to app information

Getsatisfaction Company blog